Shipping Policy

Thank you for choosing Laleki! We strive to provide our customers with the best shipping experience possible. Please review the following information regarding our shipping policy:

1. Processing Time: Orders are typically processed and shipped within 1-2 business days from the date of purchase. During peak seasons or promotional periods, processing times may vary, but we always aim to dispatch your order as swiftly as possible.

2. Shipping Methods and Carriers: We offer several shipping options to accommodate your needs. Our primary carriers include Royal Mail and Parcelforce. Shipping methods available may include standard, expedited, and express shipping. The shipping options available to you will be displayed at checkout.

3. Shipping Rates: Shipping rates are calculated based on the weight of the items in your order, the shipping method selected, and the destination address. You can estimate shipping costs by adding items to your cart and entering your shipping address during checkout. We occasionally offer promotions or discounts on shipping, so be sure to check for any ongoing offers by joining our mailing list.

4. Estimated Delivery Time: Delivery times vary depending on your location and the shipping method selected. Once your order has been dispatched, you will receive a confirmation email with tracking information to monitor the progress of your delivery. Estimated delivery times are provided by the carrier and are not guaranteed. Delays may occur due to unforeseen circumstances such as weather conditions or high shipment volumes during peak seasons.

5. International Shipping: We offer international shipping to select countries. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fees paid at checkout. Please note that delivery times for international orders may vary due to customs clearance procedures.

6. Order Tracking: If you are paid for tracking, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online. If you encounter any issues with tracking your order, please don't hesitate to contact our customer support team for assistance.

7. Shipping Restrictions: Some items may be subject to shipping restrictions or regulations imposed by local authorities or carriers. We comply with all applicable shipping regulations and reserve the right to refuse shipping certain products to certain locations. If you have any questions about shipping restrictions, please contact us before placing your order.

8. Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to make changes to your shipping address after placing your order, please contact us as soon as possible to request assistance.

9. Shipping Damage or Loss: We take great care in packaging your order to ensure it arrives safely and undamaged. In the unlikely event that your order is damaged during transit or lost in transit, please contact us immediately so that we can assist you in filing a claim with the carrier and arranging for a replacement or refund.

10. Contact Us: If you have any questions or concerns regarding our shipping policy, or if you need assistance with placing an order or tracking a shipment, please don't hesitate to contact our customer support team on We are here to help and strive to provide prompt and courteous assistance to all our valued customers.

11. Customs: If you're are purchasing outside of the UK, your package will be collected by your country when it reaches customs. You may experience package delays and additional processing fees. Please check with your country’s customs office to determine what your additional costs will be before ordering.